Shipping, Returns, Refunds, and Cancellations Policy

1. Production time

Most LayerLux Studio products are made to order. Production time is separate from shipping time.

Estimated production dates begin after:

• Payment clears;
• Required information has been received; and
• The customer approves the design or specifications, if approval is required.

Production dates are estimates unless a date is expressly guaranteed in writing.

2. Shipping destinations

LayerLux Studio ships to destinations displayed during the ordering or invoicing process.

International customers are responsible for determining whether a product may lawfully be imported into their country.

International customers are also responsible for customs duties, import taxes, brokerage fees, and other destination charges unless the invoice states otherwise.

International shipments may experience customs delays outside LayerLux Studio's control.

3. Shipping charges

Shipping charges are calculated or quoted based on the package, destination, carrier, and selected service.

If the customer requests an order change that affects package size, weight, destination, or shipping speed, additional charges may apply.

4. Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review the address on your invoice or order confirmation before shipment.

If a package is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping it. We will not charge for reshipment when the address error was caused by LayerLux Studio.

5. Tracking

Tracking information will be provided when available.

A tracking status is supplied by the carrier and may not always update immediately. Contact us if tracking shows no movement for an unusual period or if a package appears lost.

6. Delivery estimates and delays

Carrier delivery dates are estimates unless the selected carrier service expressly guarantees delivery.

LayerLux Studio is not responsible for ordinary carrier delays, severe weather, customs processing, or other circumstances outside our reasonable control. However, we will assist with an appropriate carrier claim when practical.

If LayerLux Studio cannot ship within the promised or legally required period, we will provide any notice, consent, cancellation, or refund option required by applicable law.

7. Lost packages

If tracking does not confirm delivery and the package appears lost, contact us at hello@layerluxstudio.com.

We may ask the customer to:

• Confirm the shipping address;
• Check with household members or neighbors;
• Contact the carrier or local post office; and
• Complete documentation required for a carrier or insurance claim.

If the carrier confirms that the package was lost before delivery, LayerLux Studio will provide an appropriate replacement or refund, subject to applicable law and the circumstances of the shipment.

8. Packages marked delivered

If tracking shows delivery but you cannot locate the package:

• Confirm the shipping address;
• Check all entrances and delivery locations;
• Ask household members and nearby neighbors;
• Allow one business day in case the carrier marked it delivered early; and
• Contact the carrier and LayerLux Studio.

We will assist with reasonable documentation, but the outcome may depend on the carrier investigation and applicable law.

9. Shipping damage

Photograph the package before discarding any packaging.

Report shipping damage within seven calendar days of delivery and provide:

• Photographs of the damaged product;
• Photographs of the exterior and interior packaging;
• The shipping label;
• Your order number; and
• A description of the damage.

Do not discard the product or packaging until we confirm whether the carrier requires an inspection.

If shipping damage is confirmed, LayerLux Studio will provide an appropriate repair, replacement, or refund.

10. Returns of standard products

Unused, non-personalized standard products may be eligible for return if:

• You contact us within 14 calendar days of delivery;
• We authorize the return;
• The item is unused and in its original condition; and
• It is returned in protective packaging within 14 calendar days after authorization.

Unless the return is caused by our error or a defective product, the customer is responsible for return shipping. Original shipping charges are generally not refundable.

A deduction may be made for loss in value caused by use, damage, missing parts, or inadequate return packaging, as permitted by law.

11. Nonreturnable products

Except when damaged, defective, materially incorrect, or otherwise required by law, the following are not eligible for change-of-mind returns:

• Personalized products;
• Custom-designed products;
• Products made to customer-provided dimensions;
• Products produced in a customer-selected special color or material;
• Digital design services;
• Digital files;
• Gift cards; and
• Clearance or final-sale items clearly identified before purchase.

12. Defective or incorrect products

If we produced the wrong item or the product is defective or materially different from the approved order, contact us within seven calendar days of delivery.

Depending on the circumstances, we may offer:

• Repair;
• Replacement;
• Correction;
• Partial refund;
• Full refund; or
• Another mutually acceptable solution.

LayerLux Studio may request photographs and may require the product to be returned. If the error is ours, we will provide or reimburse reasonable return shipping when a return is required.

13. Natural variations are not defects

The following do not ordinarily qualify as defects:

• Normal layer lines;
• Minor seams or support marks;
• Slight surface variations;
• Minor color differences;
• Differences caused by screen settings;
• Reasonable dimensional tolerances; and
• Characteristics disclosed in the listing, proof, or Custom Order Policy.

14. Cancellation before production

Orders cancelled before design work, material purchasing, or production begins are generally eligible for a full refund.

Contact us as quickly as possible if you need to cancel.

15. Cancellation after work begins

Once custom design work or production begins:

• Completed design fees may be nonrefundable;
• Special-order materials may be deducted;
• Completed production work may be deducted; and
• A completed personalized product may be nonrefundable.

We will explain any deduction and comply with applicable law.

16. Refund processing

Approved refunds are sent to the original payment method whenever possible.

After we issue a refund, the financial institution or payment provider may require additional processing time before the funds appear in the customer's account.

Shipping fees are refunded when required by law or when the return resulted from LayerLux Studio's error. Otherwise, original and return shipping charges may be nonrefundable.

17. Unauthorized returns

Please contact us before returning an item.

Returning an item without authorization may delay processing because we may not be able to identify the order or reason for return.

18. Contact

To request a cancellation, return, replacement, or refund, contact:
LayerLux Studio LLC
Email: hello@layerluxstudio.com
Website: https://layerluxstudio.com