Frequently Asked Questions

Each product is carefully produced using 3D-printing technology in Haymarket, Virginia. Most items are made to order, allowing us to offer different colors, sizes, and personalized options.

Most LayerLux Studio products are made after an order is placed. Because of this, production time is separate from shipping time and varies depending on the product's size, complexity, and current order volume.

Yes! You can submit a custom request through our website. Please include the desired product, dimensions, colors, quantity, reference photographs, and any personalization details. Submitting a request does not create an order — we will review your request and send you a quote or invoice if we can complete it.

In many cases, yes. We can often adjust the color, size, text, or other design details. Some modifications may require an additional design fee or production time.

When necessary, we will send you a proof, rendering, or written specifications. Please carefully verify all names, spelling, colors, dimensions, quantities, and design details before approving. Production may begin as soon as we receive your approval and payment.

Colors may appear slightly different because of screen settings, lighting, filament texture, and differences between material batches. If exact color matching is important, please contact us before ordering.

Because our products are 3D printed, minor layer lines, seams, support marks, and surface variations are normal. These characteristics are part of the additive-manufacturing process and make every piece unique.

Possibly. You must own the design or have permission to use it. We may request evidence of authorization and may decline designs that could violate copyright, trademark, privacy, or other rights.

Purchasing a physical product does not include the STL, 3MF, CAD, editable design, or other digital production files unless this is specifically included in a written agreement.

Once your request and specifications are approved, we will send you a secure QuickBooks invoice. Production generally begins after payment is received. We do not ask customers to send complete payment-card information by email or regular website message.

Production time depends on the product's size, complexity, quantity, customization, and current workload. Your estimated production time will be provided with your order information. Production time does not include carrier transit time.

Yes. When tracking is available, it will be sent after your order ships. Carrier tracking may take some time to update after a shipping label is created.

International shipping may be available to selected destinations. Customers are responsible for applicable customs duties, import taxes, brokerage charges, and destination-country requirements.

Unused, non-personalized standard products may be eligible for return if you contact us within 14 calendar days of delivery. Personalized, custom-sized, custom-designed, and specially made products generally cannot be returned because of a change of mind. However, please contact us if your order arrives damaged, defective, or materially different from what you approved.

Contact us within seven calendar days of delivery at hello@layerluxstudio.com. Please include your name and order number, photographs of the damaged product, photographs of the packaging and shipping label, and a brief description of the problem. Please keep the product and packaging until we confirm whether the shipping carrier needs additional documentation.

A custom order may generally be cancelled for a full refund before design work, material purchasing, or production begins. Once work has started, completed design work, special-order materials, and production costs may be nonrefundable. Contact us as quickly as possible if you need to cancel.

Unless the product description specifically says it is watertight, a 3D-printed vase or planter may allow water to pass through layer lines or drainage openings. We recommend using a liner, drip tray, or removable inner container to protect furniture and other surfaces.

Unless a product is specifically identified as suitable for food contact, it should not be used for food preparation, serving, drinking, or long-term food storage. Our products should not be placed in a dishwasher, microwave, or oven.

No. Unless expressly stated otherwise, LayerLux Studio candle holders, lanterns, and luminaries are designed only for battery-operated flameless LED lights. Never place a real candle, incense, heating element, or open flame inside or near a 3D-printed product.

Use only the LED bulb type and maximum wattage specified in the product listing or included instructions. Do not use incandescent, halogen, heat-producing, or higher-wattage bulbs. Stop using the lamp immediately if you notice overheating, melting, deformation, electrical damage, or an unusual odor.

Unless a product is specifically marketed and certified as a children's product, it should be treated as a decorative item or adult desk accessory. Products containing small or detachable parts should be kept away from children under three. Children should not place products or components in their mouths.

Only products specifically identified as outdoor-suitable should be placed outdoors. Heat, direct sunlight, moisture, freezing temperatures, and wind can cause fading, warping, or deterioration.

We would be happy to help with your order or custom idea. LayerLux Studio LLC, Haymarket, Virginia, United States. Email: hello@layerluxstudio.com · Website: layerluxstudio.com